1) Good evening, Madam.  a) Hello, I'm in room 305. b) Hello, I have a reservation. My name's Thiago Felstinsky c) Hello, give me the key to my room. 2) A: Can you _________ your surname? B: F - E - L - S - T - I - N - S - K - Y a) . repeat b) tell me c) spell 3) Can I have your passport, please? a) Yes, here you are. b) Yes, take it.  c) It's in my purse. 4) Can you sign here, please? a) this b) this c) this 5) Here's your key. It's room 306 on the third floor. a) three hundred and three b) three o six  c) three zero six 6) Good afternoon, Sr. a) It's 16:00 o'clock b) It's 10:00 o'clock. c) It's 19 o'clock

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