1 - Excuse me…, 2 - How can I help you?, 3 - Sorry to interrupt, but I have to say that I’m not at all satisfied with the service. There is an issue with the food I ordered., 4 - I'm so sorry to hear that! What seems to be the problem?, 5 - I'm afraid there is something wrong with my salad. It's with tomatoes, and I wanted the one without., 6 - Oh no, I apologise for the mistake. Let me fix this for you. I'll bring a new salad in a few minutes., 7 - Thank you! Oh, and one more thing. I'm afraid there is too much noise here., 8 - I'm sorry, but there is nothing we can do about the noise in the restaurant. It can get quite busy sometimes., 9 - That's a pity, but I understand. Thank you for your help.,

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