Responding and thanking: Don't worry. , No problem. , That would be great, Thanks a lot for your help, Promising action: I'll speak to the supplier, I'll explain the situation to the customers, I'll call the client, I'll let you know as soon as I can, Explaining the problem: We've got a problem with the first delivery, There are some problems with the printer, We can't send the second shipment, We did the first shipment, but the second shipment didn't work, Solving the problem/suggesting solutions: We need to fix the printer first., We can do the second shipment tomorrow,

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