1) Which of the following is not the controlling steps ?  a)  Taking corrective action b) measuring performance c) setting standards d) maintaining accountability 2) "Providing feedback to employees or departments about their performance and adjusting plans or standards as necessary based on the insights gained through the controlling process." The statement refers to which controlling step ? a) Feedback and adjustment b) Comparing performance c) setting standards d) measuring performance 3) Controlling is a process where managers ensure that _________ a) All resources are used effectively b) All employees must follow the rules c) Actual activities are conducted in line with the planned activities d) Actual activities are conducted in line with the planned activities and tamr corrective actions are taken 4) Which of the following is NOT the technique to implement output control amd behaviour control ? a) Financial statement b) self evaluation by director c) quality control to monitor employees behaviour d) budget to measure the organizations financial performance 5) which of the following is NOT the principles of effective control ? a) acceptance by employees b) flexibility c) information accuracy and punctuality d) desicion making 6) Financial control has two types, financial statement and __________ a) benchmarking b) timing c) ratio analysis d) balanced scorecard 7) Financial control technique comprises of the following technique, which are: a) Gantt chart, financial statement and audit b) financial statement, audit c) audit and PERT d) gantt chart and PERT 8) Below are the main types of controlling in an organization EXCEPT: a) Financial controls b) Customer behaviour controls c) Benchmarking d) Control types by timing 9) Controlling is importance because _______ a) Involves the function of human relations b) Includes the process of training the employees the enhance their skills in performing their duties c) Reveals any management lapse that hinder consumer satisfaction d) Involves the efforts t coordinate activities conducted by the organization 10) Recognize the first step taken in the controlling process a) Take corrective action b) Set the standards c) Compare the actual perfoermance with the standard d) Measure the actual performance

TOPIC 5 : CONTROLLING

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