Do you think ... prices are justified if the customer service is outstanding?, exceptional, outrageous, informed, frantic, tangible, exorbitant, Should companies have access to personal customer data in order to provide ... recommendations? Why (not)?, exceptional, outrageous, informed, frantic, tangible, exorbitant, What should a customer service rep do if a customer is making ... demands such as expecting a refund for a used product bought several years ago?, exceptional, outrageous, informed, frantic, tangible, exorbitant, Do you believe that ... customer service should be the standard in every industry?, exceptional, outrageous, informed, frantic, tangible, exorbitant, What ... rewards could a company provide for regular customers, e.g discount coupons?, exceptional, outrageous, informed, frantic, tangible, exorbitant, How would you calm a ... customer who is upset over a delayed delivery?, exceptional, outrageous, informed, frantic, tangible, exorbitant

Task 4

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