True, A British tourist visits a restaurant in Hanoi. The waiter asks, “Would you like some more rice?” The tourist replies, “No, thank you.”The tourist is using a polite and appropriate way to refuse the offer., An American manager is talking to a Vietnamese employee for the first time. He says: “Hi, Mr. Tran. Nice to meet you.” Using “Mr. + surname” can be an appropriate formal way to address someone in a first professional meeting., A British lecturer receives an invitation to a Vietnamese colleague’s birthday dinner. He says:“Thank you very much. I’d love to come.”The direct expression of acceptance is clear and appropriate in this situation., A Vietnamese hotel receptionist says to a British guest:“Could you please wait here for a moment?”The receptionist is using a relatively polite and formal way of making a request., A British colleague tells a Vietnamese coworker:“Would you mind sending me the report when you have time?”The speaker is making a polite and relatively indirect request., A British guest visits a Vietnamese family's home. The host offers him more food several times. The guest says:“No, thank you. I've had enough.”The guest is giving a clear refusal rather than simply indicating that he is still considering the offer., False, An American guest compliments the Vietnamese host: “Your food is delicious!” The host replies:“Thank you. I’m glad you like it.” The host's response is inappropriate because Vietnamese people should always deny compliments., A Vietnamese business representative is meeting an American partner online for the first time. He starts the meeting by saying:“Hey, buddy! How are you doing? This is the most appropriate opening for a first formal business meeting because American business communication is always informal., An American traveler asks a Vietnamese airport employee:“Where is Gate 12?” The employee replies:“Please proceed to the departure hall and turn left.” The employee's response is inappropriate because formal English should always use long and complicated sentences., A Vietnamese employee writes to an American company's manager:“Hey Mike, Can you send me the contract ASAP? Thanks!”This email is necessarily wrong because contractions such as “Can’t” and informal greetings can never be used in communication with Americans.

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