minimal encouragements - Sounds made, especially on the phone, to let one person know the other is there and listening. Such as, “Oh?”, “When?”, and “Really?” They are comments or sounds that let the speaker know you are listening., paraphrasing - A summary in your own words of what you were told. Usually, you begin with the words, “So, what you’re saying is…”., emotional labelling - This is a technique you can use when you see that someone is very upset. Common phrases for you to use are, “You sound…”, “You seem…” , “I hear…” (emotion heard by you). You do not tell people how they are feeling, but how they sound to you as if they are feeling., echoing - This is the technique of repeating the last word or phrase. You use the speaker’s own words. A says, “I was late for because I forgot to set my alarm.” B replies, "You forgot?"…”., open-ended questions - You can use these to help the speaker start talking. By using these you help the speaker to say more without you as the listener controlling the conversation. They cannot be answered with a single word such as “yes” or “no”. They get information for you with fewer questions, those that usually begin with how, what, when and where., 'I' messages - These enable listeners to let the speaker know how he is making you feel, why you feel that way, and what the listener can do to remedy the situation. These messages are used when communication is difficult because of the strong emotions being directed at you. For example: “I feel…when you…because…”., effective pausing - Giving people quiet time to think can be very helpful. Silence can also be used to emphasize a point. You can use silence just before or just after saying something important.,

Active Listening Techniques

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