You receive a complaint from a guest about the cleanliness of their room. They are demanding a refund and threatening to leave a bad review online. Your task is to apologize for the issue, offer a solution and try to retain their business., A travel blogger asks you to host them at your hotel for a review. Your task is to negotiate the terms and conditions of the stay, and sell the features of the hotel., You are hosting a large event at your hotel and the client is asking for a discount on the room rate. Your task is to explain the hotel's pricing and negotiating a fair price that works for both parties., You have received an email inquiry from a group of tourists who are interested in booking a large block of rooms for an upcoming holiday season. Your task is to provide information about the hotel and its amenities, give a quote, and follow up to close the sale., You are meeting with a potential corporate client who is interested in booking your hotel for their annual conference. Your task is to present the hotel's facilities and services, and address any concerns or questions the client may have., A guest has left a negative comment about the hotel on a review website. Your task is to respond to the comment, addressing the issues raised and attempting to resolve the problem., A journalist from a local newspaper is writing an article about your hotel and wants to know more about its history and unique features. Your task is to provide information, quotes, and photographs that will be used in the article., A school is planning a trip and they have requested information on your hotel, including rates, and options for meals and activities. Your task is to provide all the necessary information, make a quote and follow-up., group of wedding planners are inquiring about holding their clients' wedding at your hotel. Your task is to provide information about the hotel's wedding packages, its facilities and services, and any additional information that would help the wedding planners to decide., A corporate client is inquiring about the availability of meeting rooms and audio-visual equipment for an upcoming conference. Your task is to provide information about the hotel's meeting room capacity, technology, and services available to help the client plan their event., A guest has requested a late check-out, but the hotel is fully booked that day. Your task is to apologize for the inconvenience, offer alternatives and negotiate a solution that works for both parties., A group of tourists is inquiring about the hotel's shuttle service and local attractions. Your task is to provide information about the hotel's shuttle schedule, destinations and any discounts or deals that are currently available for local attractions., A guest is requesting a special accommodation, such as a wheelchair-accessible room. Your task is to provide information about the hotel's accessible rooms and any additional services or equipment that are available., A travel agent is inquiring about commission rates and policies for booking groups at your hotel. Your task is to provide information about the hotel's commission rate, booking procedures, and any additional incentives that are currently available., A guest is inquiring about your hotel's pet policy, and would like to know if they can bring their pet. Your task is to provide information about your hotel's pet policy, any additional fees, and any restrictions that may apply., A guest is inquiring about your hotel's cancellation policy, as they will be unable to stay the night. Your task is to provide information about the hotel's cancellation policy and any charges that may apply..

Hotel situation cards

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