1) Team Players are a) those who contribute to the workplace b) an individual that does not work well in a team c) a manager 2) Which of the following is a NEGATIVE quality: a) Helpful b) Cooperative c) Lazy d) Trustworthy 3) Which of the following is a NEGATIVE quality: a) Rude b) Cooperative c) Flexible d) Trustworthy 4) Which of the following is a NEGATIVE quality: a) Supportive b) Cooperative c) Flexible d) Dishonest 5) Which of the following is a POSITIVE quality: a) Supportive b) Rude c) Irresponsible d) Dishonest 6) Which of the following is a POSITIVE quality: a) Stubborn b) Respectful c) Irresponsible d) Dishonest 7) Which of the following is a POSITIVE quality: a) Stubborn  b) Incapable c) Good Listener d) Dishonest 8) Being Flexible means: a) you take initiative b) You do the work given to you and complete it on time c) You are open to new ideas and different ways of doing things 9) Being Dependable means: a) you take initiative b) You do the work given to you and complete it on time c) You are open to new ideas and different ways of doing things 10) Being Proactive means: a) you take initiative b) You do the work given to you and complete it on time c) You are open to new ideas and different ways of doing things

Customer Service Module 1 Review

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