You give yourself a couple of seconds to think: That’s an interesting question. Let me answer this way…, I’m glad you raised that point., You don’t know how to answer the question right now: I can’t give you the answer off the top of my head., I'm afraid I don't have that information on hand., You ask if you can answer later: Can I come/get back to you later on that one?, Can I circle back to you later?, You want to comfort the speaker: I hear your concerns., You need to discuss it with your team: I first need to check that my team and I are on the same page, I'll double-check with the team and then let you know., Let me check a couple of things with my team, and then I'll follow up with you., I need to make sure we're all aligned on this matter., I'll run it by the team.,

Answering Difficult questions

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