1) Why is clear speech important in hospitality? a) It ensures guests understand instructions and feel respected. b) It helps workers speak faster during busy hours. c) It makes conversations shorter. 2) Which of the following is a benefit of using basic multilingual phrases? a) It avoids the need for printed menus. b) It saves time during check-in. c) It helps guests feel more welcome and comfortable. 3) How can a hospitality worker build self-esteem, according to the article? a) ignore feedback from supervisors b) participate in training and take pride in daily tasks c) focus only on technical duties 4) What should a server do when a guest mentions a food allergy? a) recommend the most popular dish b) tell the guest to choose something else c) ask follow-up questions and confirm details with the kitchen 5) Which phrase best reflects clear, professional speech? a) “Go that way. It’s somewhere around there.” b) “It’s outside. I think you’ll see it.” c) “Exit the lobby, turn right, and it’s two blocks down on the left.” 6) What does the article suggest about using hospitality jargon? a) avoid it unless necessary, and explain it clearly if used b) use it to sound more professional c) only use it with coworkers, not with guests 7) Which of the following scenarios demonstrates poor active listening? a) A receptionist says, “Let me confirm—you’d like a room with a king bed?” b) A server interrupts the guest before they finish speaking. c) A concierge asks follow-up questions to better understand the guest’s needs. 8) What is one way a hospitality worker can show active listening? a) stay silent and nod frequently b) wait for the guest to repeat the question c) paraphrase the guest’s request to confirm understanding

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