Introducing/Explaining a problem(3): There seems to be a mistake..., You've charged us for two coffees..., I'm afraid I can't eat this., Making a request(3): Could you (possibly) bring me a cloth?, Would you mind waiting...?, I'd like to order something else, please., Making an apology(2): I'm (terribly) sorry., I do apologize., Responding to an apology(2): It's not your fault., Don't worry about it.,

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