1. Find out what the customer has to say.: What can I do for you?, Have you tried...?, Can you tell me....?, Is there anything else I can help you with?, Put yourself in their shoes.: I understand you’re upset, madam., Apologise without blaming.: I’m very sorry to hear that., I’m sorry to put you to trouble but.., Explain.: I’m just trying to resolve the problem., I’m afraid we don’t usually, Agree a solution.: Can I suggest that you bring the PC in so our technicians can…, I assure you we’ll check it out, Making a complaint: I have a slight problem with..., Can you sort it out?,

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આપોઆપ સંગ્રહ થયેલ છે: ?