True: In Factory Service we will always schedule to the green., In a Factory Service Area the consumer calls in to add special instructions to their service ticket. In SMC, we will use the modify button to add notes., When we are locating the install date in COPS, we will use command AH41., For an In Warranty no cool/no heat, we will need to schedule a follow up., The phone number to Consumer Relations is 800.386.1215, False: You can edit a Customer Care service ticket after it has been submitted.,  We can schedule a Multi-Call in a Customer Care Area., Part of our call flow, we should not verify all PII on an existing case., If you are assisting with an existing case in need of a follow up, that is not your own, you will adopt the case., You can schedule In Warranty and Out of Warranty service calls in an 09 Area.,

Service Theory

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