The pie charts ____ visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010. It is clear that overall customer satisfaction ____ considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority ____ the hotel’s service as good or excellent in 2010. Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors ____ its customer service as excellent, but this figure rose to 28% in 2010. ____, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people ____ this rating five years later. With regard to negative feedback, the proportion of guests who ____ the hotel’s customer service to be poor ____ from 21% in 2005 to only 12% in 2010. ____, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. ____, a ____ in the number of ‘satisfactory’ ratings in 2010 ____ the fact that more people gave positive responses to the survey in that year.

IELTS - Pie Charts I (band 8+)

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