Face to face communication - This may be a meeting, an interview or just a conversation with a colleague or customer, Advantage of face to face communication - Easier to express feelings and therefore avoid misunderstandings, Disadvantage of face to face communication - No record of what was said – could lead to possible disagreements, Oral/verbal communication - Verbal and sound information where people are not with each other in the same location and cannot see each other, Written communication - This may be letters, emails, report or forms that are in text/printed format, Advantage of written communication - More structured and consistent than verbal information, everyone receives exactly the same information e.g. staff report, Disadvantage of written communication - Can take longer to prepare and, in some cases, send, Intranet - An internal or private network used to share information and resources within the organisation, Advantage of e-commerce - It is more convenient for customers to shop from the comfort of their own home as you can browse and buy 24/7, Disadvantage of e-commerce - Customers banking details could be subject to online fraud unless protected by the organisation, Advantages of using internet for information - Information is usually more up to date than paper-based, Disadvantage of using internet for information - If the computer system crashes there will be no access to information, Accurate information - Information that does not contain errors., Up-to-date information - Information that is recent and current, Available information - Information that is easy to access quickly, Cost-effective information - Information where the benefits of having it outweigh the cost, Relevant information - Information that is suitable for the user/reader., Information overload - If people are given too much information at one time and it is difficult for them to process it, Emotional barriers - Some people may find it difficult to talk about certain issues so when passing information on it is important that people are comfortable with this., Distortion - When the sender does not accurately state the message or when the receiver does not properly interpret the message, Jumping to conclusions - By hearing or seeing what we expect to, people can miss the actual message, Lack of interest - The sender must relay the message in an appropriate form that appeals to the interests and needs of the receiver, Use of jargon - Using words/phrases which might not be understood by the audience. Must make sure language is appropriate for the audience., Electronic methods of communication - Email, intranet, use of Teams,

Higher Admin and IT - Communications

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