ANSWERING THE PHONE: Hello? Thomas speaking., Hello, may I ask who’s calling, please?, This is Acme Inc. How can I help you?, Tax Office. Mr. Brown speaking. What can I do for you?, ASKING & MAKING REQUESTS: I’m calling to clarify/ discuss..., Could I talk to someone about booking a room, please?, I just wanted to ask about my..., Would you be so kind and put me through to Mr Jones., GOING AWAY FROM THE PHONE: Please hold on a minute, I’ll be right back., Bear with me for a moment, please. I’ll need to check that..., I’ll put you on hold. Please don’t hang up, Sorry about this, I need to put the phone down for a second., NOT UNDERSTANDING: Sorry, I didn’t quite catch that. Can you spell it for me?, Could you repeat what you said?, Sorry, can you say it again? I can’t hear you very well., ENDING THE CALL: Thank you for calling. Have a nice day and talk to you later., So, is there anything else that I can help you with today?, Speak to you again soon.,

Functional language: telephone English

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