Dear Ms. Ward, , Following your report on communications problems here at WCH, the directors have now discussed your recommendations. , On internal communications, the consensus was that weekly reports from the heads of department would be too time-consuming in relation to any benefits they might bring. However, the directors have approved the idea of appointing a Key Accounts Manager, and we will be advertising this position soon., With regard to communication between Sales Reps and Head Office, it has been decided to issue BlackBerries to all reps, who will file daily reports on their activities to Head Office. , Following lengthy discussion, the directors also approved your recommendation of a new procedure for dealing with product complaints that have health and safety implications. All complaints of this nature will now be systematically forwarded to the Marketing, R&D and PR departments. , Thank you again for undertaking your report – as you see, most of your recommendations have been approved. I’ll let you know the effects of these changes in due course., Sincerely, , Betty Friedman , Communications Director, WCH.

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