Are you trying to get access from the website or your mobil app? what message are you seeing when you try to sign in? - Probing questions, I understand how frustrating it can be when you can’t access your app, especially when you need to check your account. I’m here to help get this resolved for you. - Acknowledgment, I’ll be more than happy to help you with that. Let’s take a look together and get you back into your account. - Connect, Has the reason for your call been fully resolved today? - Intentional call clousure , Remeber Sr./Mrs. you can also reset your password by using the mobil app, just got to the option that says 'Reset pasword' and do the same process we alredy did.asword', - Finantial Well being, Thank you for being the best part of PNC. Have a wonderful day. - Closing, Go to PNC.com, select 'sign on', then select ‘Forgot ID or Password', after select 'No' to question 'User ID', after select either SSN, ITIN, EIN, ANY OF THESE, then select phone number you want to receive the OTP, select text message or call, then, write the code and select 'verify'. Now, you are able to reset the password. - Resolution, Thank you for calling PNC, my name is Ana. How can I assist you today? - Greeting/Opening,

Call Flow

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