What does "demonstrate empathy" mean?, Use the customer's name at least ___ times, What should you ask before putting a customer on hold?, What does focus mean, related to being on a customer call?, Where can you find more information on Case Handling for Amadeus Hospitality?, True/False: If a contact already exists in Salesforce, we do not need to keep their information up to date., What does it mean to brand correctly when speaking with a customer?.

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