1) What is communication a) Talking b) Listening c) Responding d) All of these 2) What percentage of communication comes from the words you actually speak? a) 55 b) 38 c) 7 d) 72 3) What percentage of communication comes from the tone and pitch of your voice? a) 7 b) 64 c) 38 d) 55 4) What percentage of communication comes from non-verbal body language? a) 46 b) 55 c) 7 d) 38 5) Which of these are forms of non-verbal body communication? a) Whispering b) Writing c) Facial expressions d) Hand gestures 6) Which of these are methods of verbal communication? a) Briefing b) Morse Code c) Seminar d) Heliograph 7) What are the signs that you have got communication wrong? a) Tasks are carried out b) Information isn't shared c) Effective teamwork d) Understanding 8) What type of listening involves paying attention to what is being said and questioning the speaker to make sure you actually understand what is being said.​ a) Active b) Passive 9) How should you check that someone understands you? a) Repeat the question b) Assume they know unless they say otherwise c) Ask them questions d) Ask them to repeat everything you've said 10) How can you improve your communication? a) Don't let people interrupt you b) Speak clearly and make sure you know what to say before you say it c) Speak loudly d) Keep repeating yourself until you think people understand

Communication

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