Checking in, Good morning/afternoon/evening. How may I assist you?, A double room for two people for three nights, is that correct?, Could you show me some identification, please?, Here is your key, you're in room 209. The lifts/elevators are on your right., Would you like someone to help you with your bags?, Checking out, Good morning/afternoon/evening, are you checking out?, Could you tell me your room number, please?, Did you enjoy your stay with us?, Here is your bill sir/madam. Please take a moment to ensure that everything is in order, May I ask how you will be paying?, Thank you very much for staying with us, enjoy the rest of your day

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