1) Hello, Thomas speaking. a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 2) Could I speak to Jack Parkins, please? a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 3) Sorry, I couldn't/cant hear you. a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 4) Thank you for calling a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 5) Hello, may I ask who’s calling, please? a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 6) Sorry, but Liam is not in right now. a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 7) Hello / Hi. It’s Jennifer calling. a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 8) Is Ahmet there? a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 9) Could you repeat, please? a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 10) It's a bad line. a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 11) Call me back. a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available 12) Would you like to leave a message? a) Introducing yourself b) Asking to speak with someone c) Not understanding d) Ending the call e) Asking who is on the phone f) Someone is not available

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