1) functions that the organization can do as well as or better than any other organization a) managed service   b) core competencies c) reactive service d) proactive service 2) a rival of another business enterprise a) competitor b) dedicated c) helpline d) gizmo 3) can be leased to professional management companies a) durable b) reactive service c) managed service d) proactive service 4) consists in post incident reports from constituency or other events related to threats or attacks a) reactive service b) proactive service c) managed service d) confidentiality 5) helps customers resolve issues before they occur a) reactive service b) managed service c) proactive service d) helpline 6) eliminate a problem a) fix a fault b) identify a problem c) solve a problem d)  observe something 7) a narrow route; a point of traffic congestion a) ping b) response c) bottleneck d)  malware 8) identify a problem a) solve a problem b) fix a fault c) observe something d) spot a problem 9) software that is intended to damage or disable computers and computer systems a) malware b) alert c) response d)  bottleneck 10) a flaw or weakness that allows a threat agent to bypass security a) vulnerability b) alert c) response d) bottleneck 11) devoted to a cause or ideal or purpose a) dedicated b) responsive c) sophisticated d) portable 12) appointed to a post or duty a) sophisticated b) dedicated c) devoted to a cause d) assigned to one's account

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