1) A quality product is best described as  a) Expensive b) fit for purpose c) A well-known product d) having a three-year warranty 2) The ISO 9000 standards provide guidance for organizations to implement which internal process? a) Marketing and sales strategy. b) Customer feedback systems. c) Quality Management System(QMS) d) Continuous Professional Development. 3) ISO 9000: “Quality Management and Quality Assurance Standards a) Model for Quality Assurance in Design/Development, Production, Installation, and Servicing b) Guidelines for Selection and Use c) Model for Quality Assurance in Production and Installation d) Model for Quality Assurance in Final Inspection and Test” e) Quality Management and Quality System Elements – Guidelines” 4) ISO 9001: “Quality Systems a) Model for Quality Assurance in Production and Installation” b) Quality Systems – Model for Quality Assurance in Final Inspection and Test” c) Quality Management and Quality System Elements – Guidelines” d) Guidelines for Selection and Use” e) Model for Quality Assurance in Design/Development, Production, Installation, and Servicing 5) How do you monitor quality? a) Plan what you do (quality manual) b) Do what you planned (procedures) c) Record what you did (inspection) d) Check what you did (quality audit) e) Review findings 6) ISO 9002: “Quality Systems a) Model for Quality Assurance in Production and Installation b) Quality Systems – Model for Quality Assurance in Final Inspection and Test” c) Quality Management and Quality System Elements – Guidelines” d) Assurance Standards – Guidelines for Selection and Use” 7) What does ISO 9000 concern? a) Employee satisfaction. b) Faster production c) Good profit. d) Ensuring quality

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