The ____ ____ says these scarves are $3 each, but you charged me $3.20. Our order still hasn't arrived. It must be ____ ____. Helen typed in their ____ ____ and saw that they have ordered a lot from us in the past. We understand that this delay has caused you a lot of difficult, and we ____ ____. According to the ____ ____ on our system, your order left the warehouse on 14th July. I'd like to ____ ____ The quality of the suits I ordered is terrible.

UNIT 11

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