Focus on the facts not the person: The fact of the matter is that (the project went over the budget), I don't think that's a fair reflection of the facts., Can look at this objectively for a moment?, Confirm you've understood: I get your point/I see what you mean, So, to put it differently, you are saying that...., If I follow you correctly, you mean..., Find the positives: That doesn't sound all bad/That's not a bad idea, That doesn't sound unreasonable., I can see the benefits of what you are saying., Ask questions to find out more: Can we dive deeper into the topic?, Are you perhaps overlooking my performance? Can we talk about that for a moment?, Could you elaborate on that...?, Collaboratively identify a way forward: How can we work together to move beyond this point?, Can we discuss some logical next steps?, What would need to happen for us to move beyond this?,

Difficult conversations/BPB2+

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