1) Restaurant policies: A customer is violating the restaurant's no-smoking policy. How can we approach the situation and enforce the policy while maintaining good customer relations? a) Sorted b) Pass 2) Food safety regulations: A supplier delivers a shipment of produce that appears to be spoiled. How should we handle this situation to ensure food safety? a) Sorted b) Pass 3) Special dietary requirements: A customer has a gluten intolerance and accidentally receives a dish containing gluten. How can we address this mistake and provide a suitable alternative? a) Sorted b) Pass 4) Reservation management: A customer arrives with a reservation but insists on changing the table arrangement. How can we accommodate their request while considering the needs of other guests? a) Sorted b) Pass 5) Cash handling: A customer disputes the total amount on their bill, claiming they were overcharged. How can we handle this situation and ensure an accurate resolution? a) Sorted b) Pass 6) Health codes: An employee is working with a minor injury that requires a bandage. How should we address this situation to comply with health codes and maintain hygiene standards? a) Sorted b) Pass 7) Menu upselling: How can we effectively describe and promote daily specials to increase sales without overwhelming customers? a) Sorted b) Pass 8) Time management: There is a long wait time for customers to be seated, leading to dissatisfaction. How can we optimize seating arrangements and improve wait times? a) Sorted b) Pass 9) Customer service: A customer expresses dissatisfaction with the service received from a specific staff member. How can we address this concern and ensure a positive experience moving forward? a) Sorted b) Pass 10) Teamwork: During a busy shift, a staff member is overwhelmed and struggling to keep up. How can we support them and redistribute tasks to maintain efficiency? a) Sorted b) Pass

Problem-Solving: The Restaurant (2)

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