1) What is effective communication? a) communication in which information is reached through appropriate channels or routes. b) unofficial exchange of information. c) Effective communication has to do with understanding emotions and the interaction between the information that is chosen as a catalyst. 2) What are the elements of effective communication? a) Clarity b) Correct c) City d) Complete e) Casual 3) Is a body lenguaje important? a) yes b) no 4) Choose an advantage a) FOCUSES THE TEAM TO MEET OBJECTIVES b) LITTLE EMPATHY c) POOR EMOTIONAL INTELLIGENCE d) TIME OPTIMIZATION 5) "Excess of words, without real content" it is an advantage? a) Yes b) No 6) How can I have good effective communication? a) Talk face to face whenever you can. b) don't ask questions c) Pay attention to your body language and tone of voice.

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