a complaint - something that a company gets if a customer doesn't like something, to complain - to say that you're not happy with a product, service etc, refunds policy - the rules about returning a product and getting money back, strict - following the rules very much, rude - opposite of polite, polite - somebody who has good manners and respects others, purchase - something that you buy, nuisance - a thing that makes you annoyed, receipt - a written or electronic record of a transaction that serves as proof of payment, expenses - money needed to buy something,

customer services

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