1) If you have a CNP case and you filed the claim, and you left the #CaCDenied comment, which ABV applies?  a) P1: Failure to comment on an account with the correct tag after actioning a case. b) P0: Incorrectly denying a claim when there were no applicable denial reasons present. c) P0: Failure to comment on an account with the correct tag after actioning a case. 2) If you have a GSNR case which has enough MFR, and when filing out the disputes form you selected GSND as the dispute reason, which ABV applies? a) P1 Failure to complete a Dispute Form, as required by the workflow, after refunding or denying disputed transactions. b) P1: Failure to fill CF1 form out completely or accurately. c) P0: Failure to complete the Dispute Form after batching the disputed transaction. 3) Denying a claim when there are not applicable denial reasons is: a) This is not an ABV b) P1: Incorrectly denying a claim when there were no applicable denial reasons present. c) P0: Incorrectly denying a claim when there were no applicable denial reasons present. 4) If you have a legacy P2P claim, and you find that the Pin Usage denial reason is applicable, but when leaving the CF1 post you selected "USER ERROR" as the denial reason (which does not apply) Which ABV applies? a) This is not an ABV b) P1: P1 Failure to fill out CF1 post completely or accurately. c) P1: Failure to leave a CF1 post on an account noting the denial reasons when required by the workflow. 5) When you had to send the "Cash Disputes {Cash Card - Voided Payment}[ QuickText but you sent the "Cash Disputes {Pending Transaction - Denied}." Which ABV applies? a) P0: Failure to tag the correct QuickText after actioning a case. b) P1: Failure to tag the correct QuickText after actioning a case.  c) This is not an ABV 6) It’s an ITA and the transaction amount is $120 and the customer states that the correct amount should have been $100, the advocate reimbursed $24.00, which ABV applies? a) P0: Incorrectly refunding a transaction when there were denial reasons present and the case was not outside established timelines. b) This is not a P1 nor P0 because it's a reimbursement and not the full amount. c) P1: The PV does not applyIncorrectly refunding a transaction when there were denial reasons present and the case was not outside established timelines. 7) If we have a cancel recurring subscription claim, and after leaving the #CaCFiled comment in regulator, the advocate reissued the cash card, which ABV applies? a) P1: Failure to reissue the correct cash card used in the transaction when actioning a cliam. b) P1: Failure to comment on an account with the correct tag after actioning a case. c) This is not an ABV 8) The advocate refunded a transaction of $20.00 and when checking in regulator you find that the merchant already refunded the disputed transaction, which ABV applies? a) P0: Incorrectly refunding a transaction that was a late capture or already refunded by the merchant. b) P1: Incorrectly filing a transaction that was a late capture or already refunded by the merchant. c) Writing off a transaction within a specific threshold without obtaining approval when required by the workflow.

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