A letter has been sent out to customers with spelling errors and a messy layout. - WORD PROCESSING LITERACY, This month's budget spreadsheet has not been updated and it was due to be completed yesterday. - TIME MANAGEMENT/MAKING TO-DO LISTS, Staff feel too scared to ask for help with administrative tasks. - APPROACHABILITY, A customer has complained that they called the company and the person they spoke to on the phone was rude and dismissive. - POLITE/FRIENDLY, A member of staff has had their salary information shared around the office. - DISCREET/TACTFUL, The sales team turned up to meeting room 1 last week and it had been double booked. - PLANNING SKILLS, One of the Finance Assistants has been unable to locate a customer file to check order details. - FILE MANAGEMENT/ORGANISATION, A supervisor from the warehouse was paid back the expenses for staying in a 5 star hotel when on a business trip. It is company policy that the hotel must be 3 stars. - ATTENTION TO DETAIL, Calculations in thei eyar's Statement of Financial Position spreadsheet are incorrect. - EXCEL SKILLS/NUMERACY,

Skills/qualities of an Admin Assistant to resolve company issues

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