1) List the advantages (or benefits) and risks (or limitations) associated with each course of action a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 2) Select the relevant concepts, theories and models that you feel will help you to analyse the problem in detail a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 3) Organise these into headings that you can use to make a plan for your assignment a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 4) Use these headings to search for relevant literature and supporting evidence a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 5) Conduct a factor analysis by evaluating these alternatives against relevant criteria (eg. cost, time frame etc.) a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 6) Make predictions about the likely outcomes associated with different responses and decide on final recommendations a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 7) Identify any important information gaps a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 8) Clarify the issues by outlining significant aspects of the central problem (ie. the causes and effects) a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 9) Identify appropriate analytical tools or frameworks a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability 10) Outline the alternative courses of action available to address the problem a) Analysing the situation and identifying key issues b) Organise information and select conceptual frameworks c) Identify responses and evaluate their viability

The problem-solving steps

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