1) How do you show Empathy in a conflict? a) Roll Eyes b) Walk away c) Listen 2) I should not ________in a conflict a) apologize b) Walk watch the clock c) express your needs 3) Why is a letter of Resignation important? a) Make friends b) Get free stuff c) In case I wont to work there again 4) Thinking of ways to resolve conflict is_____________ a) Conflict Resolution b) Taking a break c) Studying 5) It is okay to______________________in a conflict a) Yell b) Apologize c) Not Communicate 6) Gossiping can cause conflict a) True b) False 7) If you have a conflict at work and can not solve it you should____________________ a) Walk away b) Get help from manager c) Roll your eyes 8) What can I do to avoid conflict? a) Use good body language b) Step in someone's space c) Talk over them 9) Empathy Means? a) Understand someone's feelings b) Not caring c) Walking away 10) Positive communication Helps resolve conflicts a) True b) False 11) Resolving Conflict is Positive a) True b) False

Conflict Resolution

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