A: Mr Thomas? Welcome to CustomersFirst! Very nice to meet you. B: Good to meet you too, Mrs Brightman. A: Did you have any problems finding us? B: Not at all. Your directions were fine. A: Good. So, let’s get started and talk about the customer care ____ job. I can see from your ____ that you’ve got excellent ____ and a very good ____ in customer care. First, why did you decide to work in customer service? B: Well, I really like direct ____ with people. I think I’m ____ at dealing with all kinds of situations with customers. A. So, what qualities and ____ could you to bring to customer care? B: Well, I like talking to people; I’m really ____ . Also, I can organize and manage teams well. A: OK. Do you like ____ with staff and customers? B: Oh, yes. I like working with other people. And I’m a good ____ solver. I like finding creative ____ . A: This job really needs someone who can do more than one thing at the same time. Is that something you can do? A: Of course. I’m very comfortable with ____ . B: And are you good at customer ____? A: Definitely. I always do my best to make sure the customer is ____ B: That’s exactly the kind of person we need for this job. So, what do you do in your ____ time? A: I ____ playing tennis and going to classical music concerts. B: Really? I like tennis and classical music too. A: Well, we all need lots of ____ outside work if we want to have a good work-life balance. B: Yes, I think so too. Well, Mr Thomas, I think you are an excellent ____ for the position. As you know, there are a number of other ...

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