Introduction stating the subject of the complaint. - I am writing to express my dissatisfaction with the accommodation provided for my family at the Palm Tree Resort, Thailand from 10-24 October 2024., Details of the complaint - On arrival, the accommodation had not been cleaned, the air conditioning was not working and there was no hot water. These problems were pointed out to the staff member David Kitchen, who was unable to resolve the issue., How the problem has affected you - We had no choice but to accept another room a long way from the beach, even though we paid for a beach room. This negatively impacted our enjoyment of our holiday., Request for some compensation - I would appreciate if you could look into this matter at your earliest convenience and I request a refund.,

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