Subject: Cargo Shipment Delay, Dear Sir / Madam,, I am writing to express my dissatisfaction with the service I received regarding our recent cargo shipment. Our company placed an order under reference GR36A, scheduled for delivery between the 5th and 13th of August, but we were extremely disappointed with the unexpected delay and lack of communication., Firstly, according to our agreement, the shipment was to arrive within the specified timeframe. However, there was a significant delay, causing disruptions to our operations. Additionally, we were not provided with timely updates, making it difficult to plan accordingly., Secondly, although we were assured that the cargo would be handled with care, we received reports that some goods were damaged upon arrival. To make matters worse, when we raised our concerns with your support team, we were advised to file a complaint without any immediate resolution being offered., Given the inconvenience and financial impact caused by this situation, I believe we are entitled to compensation for the delay and damages incurred., I look forward to your prompt response and a resolution to this matter., Best regards, James Brown.

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