At the rental desk, Customer: Hello, I'd like to rent a car for three days., Agent: Certainly. What type of car are you looking for?, Customer: I'm looking for a small automatic car., Agent: Do you have a reservation?, Customer: Yes, I booked online., Customer: No, I'd like to rent one today., Agent: May I see your driver's licence and passport, please?, Customer: Sure. Here you are., Asking about the rental, Customer: How much does it cost per day?, Agent: It costs €45 per day., Customer: Is insurance included?, Agent: Yes, basic insurance is included., Customer: Is there a mileage limit?, Agent: No, unlimited mileage is included., Customer: What is the fuel policy?, Agent: Please return the car with a full tank., Asking about additional services, Customer: Can I add an additional driver?, Customer: Is a GPS available?, Customer: Do you provide child seats?, Customer: Is roadside assistance included?, Customer: Can I cross the border with this car?, Picking up the car, Customer: Where can I pick up the car?, Agent: The car is in parking space B12., Customer: Could you show me how the car works?, Customer: Is there any existing damage I should know about?, Customer: Could we inspect the car together?, Returning the car, Customer: I'd like to return the car., Agent: Did you refuel the car?, Customer: Yes, I filled up the tank before returning it., Customer: Will the deposit be refunded automatically?, Agent: Yes, it should appear in your account within a few days.

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