1) When I have a conversation on the phone, what is the first thing I introduce about myself? a) Introducing my site b) Introducing my name 2) When I want to ask about someone on the phone, what do I say? a) Ask about his name and how much time does he devote to it? b) Describe the person without mentioning his name 3) Is it best for me when I receive a call to answer somewhere...? a) Responding in a crowded place? b) Reply in a quiet place where I can respond 4) Is it preferable to use your phone to make a call in a public place? a) No b) Yes 5) What do you do when someone talks loudly on the phone in a public place? a) I get annoyed by his behavior and stay away from him b) Do I also speak loudly so that he hangs up the phone? 6) Do you put your phone on silent mode when you enter the office? a) Yes b) No

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