A: Good morning Ms. Valentine. ____ are you ____ your stay with us? B: lt's great, thanks. The room is really nice and the staff is very ____. They always ask how I am ____ and whether I am enjoying my stay ____. There is one thing that ____ me though. A: Oh? Have you had any ____ B: Well, the staff always seems to stand very ____ to me, which makes me feel a bit uncomfortable. A: That's probably because in Asia people do not ____ a lot of personal ____. B: Oh, I had no idea. In my country, we like to have our personal space. A: I will let my ____ know about this. We don't want to make our guests feel ____. B: Thank you. It really helps to know about the cultural differences.

Intercultural encounters - ESP Hotel and catering

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