FORMAL WRITING: We use I'm writing to thank / request / complain..., We use indirect quest and questions (I would be very grateful if you could ... ), We use "I look forward to hearing from you", We avoid using contractions ('s 're 've), End with "Yours sincerely" "Your faithfully", INFORMAL WRITING: We use phrasal verbs (get up / go on), We use slang (that´s cool ! / what's up? ), We use contractions ('s 're 've), We use exclamation marks (!), We use question tags (It's terrible! Isn't it?), We write as if we were speaking,

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