There are 5 types of communication: ____, written, ____, drawings and ____. Verbal communication is quick and easy. Used for informal discussions either ____ or on the ____. Can be used to present the same information to a group of employees in the form of a ____/presentation. Verbal communication can be difficult sometimes, because: Has no ____, May be misunderstood, May be ____, May be ____ Written information is more reliable than ____, takes time to ____ and can be used to ____ a positive image of the company to its ____. The cons to written information has limited ____ – may go out of ____ or be ____ with time Needs to be ____ to ensure currency/accuracy Drawings are an important means of ____ for ____ and technicians. An agreed set of symbols and conventions can be used to represent ____. No ____ barrier if internationally agreed symbols are used. ____ written (text-based) communication. Can aid the understanding of a written explanation of how a complex device is assembled on a production line or dismantled for maintenance purposes. Technical information can be communicated in a number of ways: Sketches, drawings, and diagrams – sketches can be produced by ____ and used for ____/concepts. Drawings and diagrams are more formal and show ____ information. They are typically produced on a ____. Technical information can be communicated in a number of ways: Test and inspection reports – these documents can be used to log the status of equipment in terms of ____ and whether the equipment is ____. The outcome of test measurements can be ____ for reference later to identify trends in ____. A component may be identified as ____ Technical information can be communicated in a number of ways: Planning documents and schedules – these can be vitally important to make an engineering organization ____ and in meeting the needs of its customers in a ____. Techniques such as ____ can be used in such ____. Instruction must be followed. It may be that ____ to follow an instruction could result in an ____ being created. In some organizations, the failure to follow an instruction could result in ____ action being taken against an ____. A request is not as ____ as an instruction. There are not necessarily any ____ consequences for not carrying out a ____. A request is something that someone ____ you to do. Advice is ____ that can be taken by an ____ and, following some time to ____ and ____ on it, may be acted upon. Sources of engineering information: BS EN Standards: Published standards (BS and EN – UK and European) can be used for a variety of reasons in an engineering workplace: To show compliance with ____ such as the ____ To prove that manufactured ____ have been produced to a ____ To save ____ by not having to carry out further ____ To prove that manufactured goods are ____ International standards make goods easier to export to ____ to provide codes of good practice. Instruction manuals are designed to tell the reader ____ a particular item of equipment. It may include instructions on how to ____ the product for ____. The instructions are normally presented in a logical sequence and designed for use by ____. Advice on how to sort out ____ may be included. Technical ____ are much more detailed than ____ and are designated for use by ____. The contents of a technical manual typically include: ____ exploded view/assembly ____ recommended ____ schedules detailed explanations of how the ____ works ____ diagrams wiring diagrams block diagrams ____ diagrams testing ____/schedules. Tables, charts, ____, and data sheets are all means of providing ____ information; a picture is worth a ____ words’. Textbooks and ____ can be sources of technical information. Textbooks take time to go to press. In areas of work that are experiencing rapid developments in technology, ____ are not produced ____ enough - technical journals/manuals are more ____. Requesting advice: When seeking advice from colleagues, trainers, or supervisors it is important to state the problem ____ and ____ in order to save time and receive the ____. Good listening skills are ____ when receiving verbal information. Pay attention and use your ____ to show interest in the advice being given. Repeating back ____ confirms correct receipt. Asking questions to ____ you have not fully understood ____ you have been listening but need more help in ____ more complex issues. Conflict management: It is important to avoid conflict ____ in the workplace by: ____ to people – using the words ‘____’ and ‘____ can have an amazing effect on colleagues. Being aware of when it is not a ____ to approach colleagues for advice – they may be very busy and therefore under stress. If you need assistance pick a ____ to make your request to colleagues. Avoiding conflicts by ____ from certain situations. A raised voice is a common sign of a person in an ____ –– come back when things have ____. Speaking quietly is an important skill to avoid ____. Listening ____ and taking on board what is being said. This can avoid conflicts ____. Team member responsibilities: An able team leader will ____ his/her team in a way that plays on the ____ of team members. In order to ____ team members, it is important that their ____ and ambitions are met – new skills need to be developed in ____ team members. Team members must not be given tasks that are above their ____ – this could be dangerous to them and other members of the team. Everyone has a different ____ – an experienced/able team leader will know the ____ of his/her team and use them to the overall advantage of the team.

Communication

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