How would you make sure visitors feel welcomed and supported when they arrive?, Can you give an example of when you stayed professional in a difficult situation?, How do you keep personal information safe and follow confidentiality rules?, What would you do if the phone rings while you are helping someone at the desk?, How do you stay organised when you have several tasks at the same time?, What steps would you take if a visitor arrives who is not on the expected visitor list?, How do you make sure messages and information are passed to the right member of staff clearly?, Why is accurate record-keeping important on reception?, Tell me about a time you solved a problem for someone. What did you do?, How would you deal with a person who is upset or frustrated when they come to reception?.

Area interview - reception (RED)

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