Tell me about yourself., Why do you want to work in the BPO industry?, What do you know about our company?, Why should we hire you over other candidates?, What are your strengths and weaknesses?, How do you define "good customer service"?, How would you handle an irate or angry customer?, Can you give an example of a time you went above and beyond for someone?, What would you do if a customer asks a question you don’t know the answer to?, How do you manage stress and avoid burnout during a difficult shift?, If a customer is demanding to speak to a supervisor immediately, how would you handle it?, Are you comfortable working night shifts, weekends, and holidays?, How do you handle repetitive tasks day after day?, What is your understanding of an "SLA" (Service Level Agreement)?, How do you prioritize your work when dealing with multiple tasks or tight metrics?, What would you do if your internet connection failed during a work-from-home shift?, Describe a time you disagreed with a coworker or supervisor and how you resolved it., Tell me about a time you made a mistake at work and how you fixed it., Describe a situation where you had to adapt quickly to a major change., What is your proudest professional achievement so far?, What computer software or CRM tools are you familiar with?, How fast can you type, and what is your average accuracy rate?, Where do you see yourself in the next 2 to 5 years?, What are your salary expectations?, Do you have any questions for us?
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