1) It is a norm of conduct wherein public officials and employees shall provide service to everyone without unfair discrimination regardless of party affiliation or preference.  a) Justness and Sincerity b) Responsiveness to the public c) Political neutrality d) Commitment to public interest 2) This Council Member represents the broadcast media sector. a) Ms. Yasmin Mapua-Tang b) Dr. Luis P. Gatmaitan c) Atty. Santiago Tejada, Jr. d) Ms. Sally M. Lopez 3) Simple transactions which only requires ministerial actions should be processed within _____ working days.  a) 1 b) 3 c) 5 d) 7 4) This information should guide the client with a comprehensive and uniform checklist of requirements, procedure to avail of the service among others. a) ARTA Manual b) Citizen's Charter c) Quality Policy d) Process Flow

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