Why is it important to have good problem resolution before customer service conflicts?, To prevent them from leaving with the real competition, To avoid losing good recommendations, So that customers do not want to return, What to do with an upset customer?, Listen to your client in silence, Do not let your client speak, Yell at your customer, What problems do companies face? Which of the following are true?, Diversity, Supply companies, Innovation, Complexity, ALL, What generates conflicts within the business environment? What are the true characteristics of these?, Bad communication, Different personalities, Low performance, Labor efficiency, How to resolve a conflict?, Be impartial: the mediator during the resolution of the conflict cannot establish a position in favor of any of them., Find a safe place to talk: It is important to find a safe and private place, Allow everyone to speak at the same time: That people can express themselves as they like, including insulting and others., How do you reduce conflicts in a company?, Encourage empathy: Developing soft skills for workers will be key to solving problems, Team Building: Promotes activities to work teams that help strengthen their work performance, Negative comments: Allow collaborators to make all kinds of comments *FALSE, According to what you have seen in class and experienced in everyday life, what is the most important thing when resolving a conflict?, Positive communication, Appoint responsible, Listen silently, When identifying a problem, what is the second technique that should be used?, Identify de problem, Evaluate de results, Explore information and create ideas, The ultimate goal is for both parties to resolve the issue between themselves, allowing both parties to express their point of view, but also share their perspective the next above refers to, Defense mechanism at work, to improve human relations, Strategies for dealing with conflict situations, This strategy aims to generate more and more conflicts in the company, It refers to new ways of designing, producing or selling goods or services; basically it means to create a positive change in the existing state of affairs, or to alter the order of established things to make new things. The text above refers to, Lack vision, Lack management, Lack innovation, The first step that must be applied so that there is an effective resolution The text above refers to, Take the time to define the problem clearly, Look for the guilty person, Calling out all staff in a disrespectful manner, When in a company there is no one person who is in charge and enforces the rules. It means that it doesn't exist..., Quality, Innovation, Leadership, The ultimate goal in conflict resolution is for both parties to resolve the issue between themselves. Allow both parties to express their viewpoint, but also share your perspective.The text above refers to, Keep the communication open, Intimidate employees, Seek that problems never occur again in the company

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