Asking questions: Can you please describe the issue you are experiencing?, What application are you trying to use?, Have you tried restarting the computer?, Can you tell me what the error message says?, Can you tell me the name of...?, Can you tell me if other devices in your home can connect to the internet?, Providing instructions: Click on the icon in the bottom left corner of the screen, Go to the File menu and select Save As, Double-click on the application to open it, Alright, we need to try to, Alright, let's try to troubleshoot the issue., Confirming understanding: Do you understand the instructions?, Is there anything that you need clarification on?, Let me know if you need any further assistance, Can you see it?, Diagnosing the problem: Okay, let's try to diagnose the issue., Let's try to run some diagnostics to...,

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