Answering the phone - Good morning! Sarah speaking., Asking for the caller’s name - Could I take your name, please?, Introducing yourself - Hello, this is Kevin Jelf from Friend Technology Firm., Asking for someone for something - May I speak to Charles Steven, please?, Connecting someone - Please hold on. I will get you through him., Explaining absence - I’m sorry, he’s in a meeting at the moment., Taking a message - Can I take a message?, Leaving a message with someone - Yes, it is Kevin Jelf here. Could you ask him to call me when he is available., Problems or making special request - Could you speak up a little, please?, Finishing a conversation - Thanks for calling. Bye for now.,

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