Receptionist repeats and confirms all the information is correct. - The ability to communicate effectively , Employee takes initiative to mop the spills on floor. - Acceptance of ownership , Hotel clerk offering free upgrade to newly weds couple. - The ability to use empowerment , Everyone shares ideas and feedbacks at staff meetings. - The ability to manage knowledge , Workers adapt to new ordering/ payment methods such as QR codes, tablets.  - The ability to manage change , Proactively ask customers for feedbacks, research upcoming events and trends. - Predisposition for continuous improvement ,

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