Asking what the problem is: What´s the matter?, How can I help?, So what appears to be the trouble?, Explaining the problem: It keeps on (+ verb + ing), It´s always (+ verb + -ing), It won´t ( +verb), It means that..., Asking for details: What´s wrong with it exactly?, What do you mean by ...?, What sort of noise/ smell is it?, When you say ..., do you mean ...?, Diagnosing the problem: It looks / sounds like ..., It looks / sounds as though ..., It could be ..., It might be ..., Advising: The best thing would be to ..., I´d advise you to ..., I think you should / could ..., If I were you, I´d ..., Have you tried (+ noun / + verb + -ing)?, Confirming a solution: There we are - that should fix it., That should sort it out., That should solve the problem.,

BS5 Unit 13- Discussing and solving problems

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